Service Desk Analyst - 1st/2nd Line

Recruiter
SOLOS Consultants Ltd
Location
Buckinghamshire
Posted
09 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Our client are looking to recruit a Service Desk Analyst on an initial 6 month contract based in Milton Keynes.

We are looking for a seasoned professional who will possess the following skills/experience;

• The jobholder will need to be flexible, adaptable and willing to work where needed to meet customer demands
• Previous experience of working within the Service Desk
• Good personal planning and organisational skills (attention to detail).
• Ability to troubleshoot an array of application/system based issues
• Excellent technical knowledge on both the hardware and software side of things
• Logging all interaction via ticketing based system with high accuracy
• Showcasing excellent customer service at all times

A further positive would be a candidate that possesses an ITIL Foundation Certificate preferably ITIL V3, SQL database knowledge and knowledge of IT Service Management toolsets i.e. HP OVSD and HP Service Manager (SM9).

Current SC Clearance would be a positive but is not a necessity, if this is something you feel is a goof fit with your skills/experience then please do apply immediately

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