Membership Coordinator

Recruiter
Huntress
Location
London (Greater)
Posted
31 Mar 2018
Closes
20 Apr 2018
Sector
Charity
Contract Type
Permanent
Hours
Full Time
Membership Coordinator

We have an exciting opportunity to launch your career in Membership. As Membership Coordinator for a leading, national Membership Body, you will support the team in delivering the membership targets as well as to providing excellent customer service to both members and the general public.

What will my responsibilities be?

* Via telephone – first line telephone for incoming calls and covering a range of topics relating to their membership. To assist in directing members to other personnel where appropriate.
* To assist in the members renewal process e.g. taking payments or processing refunds
* Via email – Assist in answering customer enquiries regarding all aspects of membership which are to be processed and answered within 24hrs of receiving.
* Via CRM – assist in answering all queries received and regularly perform database housekeeping such as fixing small errors that may appear on CRM e.g. Duplicated subscriptions/account merging.
* To recommend ideas for improvement and highlight any problems
* To maintain and update the CRM e.g. membership records and marketing data
* To alert IT of any website/CRM process issues via helpdesk.
* Maintain knowledge of key products and services
* Liaising with affiliate representatives to obtain required information for necessary to process loss of earnings claims.
* Logging of all incoming calls to assist marketing department in identifying trends.
* To regularly review processes to see if they can be improved or made more efficient for both customers & staff.
* Attending membership events to promote membership
* To advise members of the benefits of continuing membership.
* Help to maintain retention rate by promoting the Exit package where possible.
* Upgrade – to actively upgrade all members whenever they are in communication.

What do I need to be successful in this post?

Experience:

Working with Microsoft Dynamics CRM systems

Knowledge of online payment processes

Working within a team

Working within a customer service environment

Special Requirements:

Previous experience in an office environment

Excellent standard of written and spoken English

Previous experience working for a membership organisation

Person Specification:

Excellent telephone manner

The ability to work within a team

Confident communicator

Numerate and literate

Cheerful and positive disposition

The ability to work well under pressure and to deadlines

Want to deliver high standards of customer service

If you are looking for an opportunity to build upon your existing customer service experience, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

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