Senior Service & Sales Administrator

Bridgend (Pen-y-bont ar Ogwr)
08 Apr 2018
20 Apr 2018
Contract Type
Full Time
Senior Service & Sales Administrator

Work Wales is looking to recruit an experienced Senior Service & Sales Administrator on behalf of a successful client of ours in the engineering sector based in Port Talbot Area.

This is a full-time maternity cover role for twelve months


Service Administration duties:

* Schedule Service Visits and update service diary on Outlook.
* Supply job and contact details to field engineer, confirm Service Dates with email template.
* Process completed jobs, quote for additional parts and labour used during visit.
* Manage service repairs, from quoting to ensuring prompt turnaround when PO received.

Sales Support duties:

* Ensure all telephone calls are answered promptly
* Quoting customers
* Loading of orders completing contract review and sending customer order acknowledgements
* Create jobs for the RTD product line.
* Liaise between sales, production and logistics to maintain a high level of customer satisfaction.
* Expedite customer orders and respond to customers promptly.
* Communicate internally important feedback from customers.
* Manage the sales and admin email accounts.

Experience & Qualifications:

* Minimum 5 years administrative experience
* Experience in managing service administration & proven experience to efficiently organise service engineers
* Understand lean working methods
* Knowledge of ERP system
* Knowledge of CRM systems
* Experience working within a manufacturing environment
* Experience working within a sales environment
* Strong skills in Microsoft Office, particularly Outlook, Word and Excel

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