Mortgage Services Consultant

11 Apr 2018
20 Apr 2018
Contract Type
Full Time
Job Description - Mortgage Services Consultant

Job Description

Mortgage Services Consultant - (180000K8)


Mortgage Services Consultant - Permanent – Skipton - Telephony/Admin- Financial Services

As one of the largest third party mortgage service provider managing over £70bn worth of assets across 60 clients, this is an excellent opportunity if you are a people orientated individual, keen to develop your customer service skills and develop your expertise within a financial services organisation.

The role of Mortgage Services Consultant will see you taking full ownership of the mortgage lifecycle, speaking to customers and third parties to provide an effective and efficient administrative service.

What will you be doing?

Providing excellent customer service is key as the role will see you responding to day to day customer enquires in relation to the whole of the mortgage life cycle.

You will be expected to naturally put yourself in the customer’s shoes and think about the customer experience. You will also work to agreed SLA’s and you will be a quality driven individual, making sure you meet the required standards for both transactional and telephony processes. Problem solving will come naturally to you as you will deal with complex customer queries, finding solutions that has the best outcome for all stakeholders.

Acting with professionalism is with utmost importance as responsibilities of the role also include identifying, handling and recording customer complaints in-line with company policy.

Although all of the above responsibilities will form part of the Mortgage Services Consultant role, please note that a percentage of your role may see you work primarily within an administrative or telephony function.

What are we looking for?

You will be a customer focused individual who possesses excellent communication skills, both written and verbal and you will thrive from working within a busy and target driven environment. Being adaptable and having a flexible approach is key as we go through significant and exciting change as an organisation. Therefore being proactive and resilient are also both key to the role.

Other skills and experience we are looking for includes:

* Previous experience working within a Customer Service role is ideal
* Experience of Credit/Debt Management would be advantageous
* Competent in Microsoft Office, including Word, Excel and Outlook
* Experience working within Financial Services would be of advantage
* Ability to adhere to strict governance, process and policy
* Quality driven with excellent attention to detail

Salary: Up to £18,000 per annum dependant on your skills and experience in line with the requirements of the role, or an equivalent hourly rate for our temporary positions.

Working Pattern: A flexible contract working 140 hours per month, including evenings, weekends and bank-holidays. Between the hours of 8:00 – 20.00 Mon – Fri, 09:00 – 16:00 Sat and 10:00 – 13:00 on Sun.

Benefits: We offer an excellent benefits package together with a collaborative and engaging working environment and the office is situated on the edge of the Yorkshire Dales and offers great views over the countryside. Direct rail links from Keighley, Bradford and Leeds to Skipton and we offer a free shuttle bus direct from the train station to our office regularly picking up every few minutes. We also offer childcare vouchers, holiday purchasing, onsite parking, bike sheds, free coffee machines, cash machine and a fantastic onsite restaurant

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