Claims Assistant

Pearson Whiffin Recruitment Ltd
West Malling
12 Apr 2018
20 Apr 2018
Contract Type
Full Time
An exciting new role has become available for a Claims Assistant to join a successful client based in West Malling.

Key responsibilities:

* Uploading claims correspondence and claim forms received onto the claims system
* Outbound calling for information to support claims, and returning policyholders calls where necessary
* Responding to customers’ call requests for claim forms or enquiries into the progress of their claims, and their general enquiries.
* Chasing documentation from customers, veterinary practices and third parties.
* Keeping the customer informed of progress at all times both verbally and in writing via email, SMS or letter
* Taking inbound calls from customers, veterinary practices and third parties
* Assisting policyholders’ with general queries over the telephone
* Taking new claim form request calls
* Taking inbound sales quote calls
* Processing continuation claim assessments
* Identifying potentially fraudulent claims and following the agreed processes for referral
* Ensuring system records are kept up to date and that claim activity is recorded accurately via system notes
* Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
* Adhering to legal requirements, industry regulations and quality standards set by the company.


* Basic Insurance Claims knowledge essential
* Office/Call centre environment exposure is essential
* Excellent administration skills
* Excellent verbal and written communication skills
* Strong call handling skills
* Able to prioritise workloads and meet deadlines
* First class interpersonal skills, able to communicate with a wide range of people
* Trustworthy and reliable
* Organised and methodical
* High attention to detail
* Computer literate

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