Business Development Manager

Customer Management Resourcing Limited
Milton Keynes
31 Mar 2018
20 Apr 2018
Contract Type
Full Time
Job title: Business Development Manager (B2B)
Location: Milton Keynes
Salary: Circa £23'000 plus £10k commission plus additional annual £10k bonus
Contract: Full time, Permanent
Start date: Ideally Tuesday 3rd April or ASAP

Customer Management Resourcing (CMR) is a boutique recruitment consultancy that specialise in mid & executive level roles within 'Customer Management'. This includes all management or analytical roles surrounding Contact Centres, Customer Experience & A.I.

We are proud to be working with a well-regarded, Award winning Financial Services company in their search for an Account Development Manager in Milton Keynes.

Service excellence is critical in this high value environment and it requires a people focused approach, alongside a clear focus on delivery of Key Performance indicators.

Scope of the role:
The role of Business Development Manager (New business SME B2B Accounts) is responsible for managing a portfolio of existing customers with the view of growing the fleet and increasing profitability across the account base. This will be achieved through securing renewals and uncovering opportunities for growth.
To identify, convert, manage and develop new business opportunities within the organisation. Key responsibilities will be to identify and convert prospects, maximise profitability and deliver best practice customer service primarily through telephone contact.

Main Responsibilities:

• Act as the first point of contact for designated customers: take inbound sales enquiries, queries and requests from designated customers
• Ensure customer data and fleet information is kept up to date and relevant when information is obtained from a customer
• Initiate and complete sales cycles to ensure successful development of customers, following the sales process
• Provide advice to customers on products and also provide pro-active advice on vehicle requirements.
• Ensure all individual and departmental sales targets are achieved.
• To contribute to the overall success of the team by both personal performance and team spirit.
• Have a thorough knowledge and understanding of vehicles
• Negotiate best pricing terms with customers
• Obtain full and sufficient information from customers to enable activities to be completed successfully on behalf of customers
• Ensure customer requests are dealt with promptly and accurately (by passing on to the correct and relevant team) and ensuring that requests are completed to the customers’ satisfaction
Person Specification:
• Must have B2B Business Development or Account Management experience along with excellent communication & negotiation skills and an ability to empathise with the target audience using the telephone
• Excellent telephone skills with a proven ability within a new business telephone environment.
• Must be a good active listener, with the intuition to recognise and act on potential buying signals and sales opportunities.
• High achievement drive, with a proven ability to deliver results and the ability to handle customer “rejection” positively.
• Customer driven with a proven ability to build long term relationships with a wide variety of customers and potential customers
• High level of commercial and financial awareness with an ability to recognise opportunities for profitable business.
• Must have an interest in cars and financial services
• Well organised with the ability to plan and manage own workload.
• Good PC and technical skills with a good working knowledge of the Microsoft suite of products.
• Must demonstrate and be committed to corporate values and act as an ambassador of the company.

Benefits/ Remuneration:
• A competitive salary of circa £23'000
• £10'000 Commission scheme PLUS annual £10k bonus if exceeding targets
• 25 days annual leave plus bank holidays
• On-site parking
• Pension Scheme
• Flexible benefits scheme including holiday purchase and gym membership if kept on permanently after the 9 month contract

How to apply:
To be considered for this opportunity or for more information, you will need to email an updated CV quoting job reference '10572-NF' or call Nichola Finnigan, Principal Consultant for an informal chat on (Apply online only)

We do endeavour to respond to as many applications as possible, however due to the high volume of applications we tend to receive we cannot always advise each individual unsuccessful applicant. If you haven’t heard from us within 14 days of submitting your application, please assume that on this occasion you have been unsuccessful

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