Desktop Support Engineer

CPS Group Limited
Cardiff (Caerdydd)
04 Apr 2018
20 Apr 2018
Contract Type
Full Time
Desktop Support Engineer
£25,000 p/a

My Client, based in Cardiff, is looking for a permanent Desktop Support Engineer to support the company’s client site.

The Desktop Support Engineer is a customer focused and facing IT desktop support professional, whose primary purpose is to support the customers’ needs and the daily management of the company’s proactive and reactive monitoring software. The Desktop Support Engineer is expected to log calls and troubleshoot issues, and where possible resolving support queries or diagnose the issues. There may also be a requirement for overtime as required.

As an Desktop Support Engineer, your main responsibilities are as follows:
• Responsible for assisting the customer with their questions about supported software and platforms, ensuring adherence to company processes, policies and customer SLAs.
• Troubleshooting a variety of technologies including routers, switches and firewalls.
• Responsible for assisting the customer with their questions about supported software and computing platforms to the best of his/her ability, in a customer facing, professional and courteous manner.
• Communicate effectively with company stakeholders, e.g. customers, third part, internal customers.
• Log information on tickets and calls received and maintain detailed and accurate records.
• May be required to provide service desk cover and assist company projects as applicable.

The ideal Desktop Support Engineer will possess some of the following attributes:
• Experience of working within a desktop support previously.
• Experience of working in a technical customer service IT support role (desktop) previously.
• Experience of working in a fast-paced working environment whilst working towards SLAs.

Knowledge of most, if not all, of the following technologies:
• Windows operating systems (Windows 7 and up)
• Microsoft Office & Office 365
• Excellent telephone manner and customer engagement skills.
• LAN troubleshooting
• Active Directory
• AV/Anti-malware Products
• ADSL troubleshooting
• Microsoft Exchange
• Windows Server operating systems including (Server 2008 and up)

You will be rewarded with an annual salary of £25,000. In addition, you will be rewarded with a competitive benefits package.

A Full UK driving license is required.

If this role sounds right for you and you’d like to know more then please contact me on

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy

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