1st Line IT Service Desk Engineer – Manchester £21K

Recruiter
Adria Solutions Ltd
Location
Manchester
Posted
31 Mar 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
1st Line IT Service Desk Engineer – Manchester £21K

Our client based near Manchester is currently looking for an experienced 1st Line IT Service Desk Engineer. You will be working for a rapidly growing business based in south Manchester.

You will be responsible for providing a high level of service, to support and maintain the existing infrastructure as well as identifying and implementing new ideas.
Looking for an experienced professional who is customer focused, with a proven track record of service delivery as well as being an enthusiastic, self-motivated team player with the ability of working within a demanding environment and be able to demonstrate a logical approach to problem solving.

Roles and Responsibilities:
• Provide 1st line technical support within the IT Service Desk
• Working closely with both 2nd line to ensure the issue is resolved or assigned to the correct level
• Supporting windows 10 desktop environment
• Undertaking small- to medium-sized IT projects
• Log all calls on the call logging system.
• Day to day management of the backup system.
• Working on own initiative to diagnose and resolving technical issues
• Understanding of Networking and TCP/IP Protocols;
• Proven experience using and troubleshooting Office 2016 / Office 365 within a network environment (permissions, calendar sharing, delegation)
• Experience of administering Office365 including, SharePoint Online (permissions, workflows, migration)

To be considered for this role you will possess the following experience;

Highly Desirable
• O365 Administration
• Exchange Server 2016 / Office 365 Exchange Administration
• Working with System Centre Configuration Manager 2016
• Networking
• Active Directory Administration
• Cisco telephony administration and support
• Working to ITIL best practises

Desirable
• Microsoft System Centre Configuration Manager 2012
• Email Filtering & Antivirus
• Zeacom Call Centre
• Documentation

1st Line IT Service Desk Engineer – Manchester £21K

If you are interested in this position, please send your CV or call (Apply online only) for more information.

1st Line IT Service Desk Engineer – Manchester £21K

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