IT Technical Support Analyst

Recruiter
Ascendant Recruitment
Location
Milton Keynes
Posted
08 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
IT Technical Support Analyst

Temporary (ongoing basis)

£10 - £12 per hour

Milton Keynes

To provide technical support over the phone, remotely, using virtual desktop tools as well as maintaining desktop support. This includes installing, configuring, diagnosing, reporting, maintaining and upgrading hardware equipment. As well as looking after a number of key areas within the operations side of the Service Desk this may require the occasional site visit.

Essential Duties and Job Responsibilities

* Monitoring of support calls logged for the operations department, including assigning to the relevant analyst
* Provide technical support for the Thin Client environment, Barcode scanners, Citrix XenApp
* Airwatch Administration
* Digital Tachograph Hotel environment support
* Collate and work with a 3rd party supplier to collect any asset disposals on a regular basis.
* Hardware support – PC, Mobile Phones, Tablets, printers, Laptops.
* Software Support – Windows 7, 8, 8.1,10 Server 2008,2012, 2013 as well as MS Office, Active Directory, LANDesk, XenApp, IGEL UMS, OSX.

Skills and Abilities

* Preferably educated to degree level
* Excellent communication skills
* Need to be flexible with great interpersonal skills, able to work on their own initiative
* CCNA, CCNP, SQL, Oracle, MCAfee EPO, IGEL UMS
* Knowledge of network concepts and technology
* Experience with LANDesk service desk system (desirable but not essential)

If you feel you have what it takes, please apply today because we’d love to hear from you!

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck

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