IT Support Analyst

Recruiter
Jazz Personnel Ltd
Location
Newcastle Upon Tyne
Posted
31 Mar 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Are you a professional IT Support Analyst looking for a new challenge?

Jazz Personnel currently have an exciting opportunity for an experienced IT Support Analyst to join the Information Technology team of a prestigious law firm based in Newcastle City Centre. The enthusiastic team is well established and is very well respected by its users. The team supports over 120 users across two sites; Newcastle and Leeds.

Although this role will be based in the Head Office at Newcastle, there will be a requirement for occasional travel to our Leeds office.

Job Purpose:

To provide support for the firm’s core IT services.

Key Duties:

* Management and logging of staff queries within a helpdesk system
* Perform initial diagnosis on all incidents reported
* Investigate, diagnose and solve first line hardware and software problems using effective troubleshooting skills and escalating accordingly
* Undertake user administration tasks

Relevant Skills:

* Enthusiastic
* Able to work as part of a team
* The ability to use your own initiative
* Excellent client service skills
* Experience of working in a first line Microsoft support environment
* Experience of supporting Microsoft Windows and Microsoft Office
* Experience of supporting legal software would be desirable
* Understanding of Active Directory
* Experience of troubleshooting and resolving desktop hardware faults

If you feel you are suited to this fantastic opportunity, do not miss out, apply now

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