IT Desktop Support Technician

The Job Shop Recruitment Service SW Ltd
31 Mar 2018
17 May 2018
Contract Type
Full Time
Our Client based within Torbay are part of a Global Group. A world-wide company, with it's HQ in the States and with European subsidiaries in the UK, Germany, Austria, France and Belgium.

The Group is expanding rapidly through acquisition and organic growth.

A fantastic opportunity has arisen to join a global market leader in their specialist field. Our client seeks to appoint an IT Desktop Support Technician.

You will be responsible for providing hardware and software support for all local users while providing local support for the company infrastructure.

• Help Desk – receive help desk requests, prioritize, and resolve all open
• New Equipment – setup/test hardware, install/test software, customize
and provide basic instructions for use.
• Existing Equipment – troubleshoot/fix problems, perform upgrades, and
assist users and other staff as needed.
• Provide hardware/software support and maintenance on servers,
computers, mobile phones, company telephone system and related
• User account management – create/maintain all local user
accounts/email/related settings.
• Maintain/Organize/Document inventory of equipment and software
• Research and recommend the following:
.Required software and hardware purchases for increasing productivity
.Training and education for self- development

• Coordinate with the following:
.Employees – Local IT Liaison to handle all ad hoc requests
.Equipment/Software vendors – Local IT liaison for customer service/sales
on purchases, technical support when troubleshooting, service centres
for repairs

The Candidate:
• 4 years’ experience providing hardware/software maintenance on
Servers, PC's, telephones, and related equipment
• Solid experience in Windows 7 and newer operating systems and
Office productivity software
• Working knowledge of Microsoft Exchange, Windows Server, and Active
Directory management and settings including group policies
• Basic knowledge of virtual server management/operations and
• Highly self-motivated with the ability to successfully manage multiple
tasks and priorities
• Strong organizational skills with the ability to set and change priorities
according to business need.
• Initiative, self- starter and ability to work with minimal supervision.
• Discretion with ability to maintain confidentiality.
• Excellent communication skills with ability to adjust communication style
in accordance with audience’s understanding of the problem.
• Strong analytical skills with the ability to determine the source and
cause of a problem and implement effective solutions.

On Offer:
. A Competitive Salary
. 25 Days Annual Leave
. Private Health Plan
. Life Assurance
. Employees Incentive Plan

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