Italian Speaking - Helpdesk Support Analyst (Electronics / IT)

Recruiter
Dupen Ltd
Location
Stevenage
Posted
31 Mar 2018
Closes
13 May 2018
Contract Type
Permanent
Hours
Full Time
Bilingual (Italian & English) Technical Support Analyst / Helpdesk: Electronics / IT / Mechanics / Electromechanical – 12mth fixed-term contract. This well-established international systems company seeks a technically-minded, customer-focused candidate to join their busy UK service desk. The role focuses on supporting a range of specialist hardware systems (scanning, imaging) for a wide client base, with a focus on clients in Italy.

This is a great opportunity to join a professional, structured and fast-paced environment where you can develop your technical skills.

Note: candidates must have a current valid passport. Although this isn’t a role involving travel, there will be initial training (likely 1-2wks) at a site in France, so a passport will be required.

Support Analyst – the Role:

* This role will see you supporting a range of advanced scanning and imaging devices, providing customer service and support via telephone, email and CRM systems.
* You will be maintaining and increasing your product knowledge on applicable products / applications via training, documentation and research
* Working to a ticketing system, logging issues and resolutions
* Submit proposed solutions to basic issues in knowledge base and internal / external documentation

Support Analyst – the Person:

The client is seeking a professional and confident candidate (with fluency in Italian and English), with strong customer service skills who is seeking a career role where they can settle and learn more. The company is well-structured and offers career options for the future.

As a base-level, candidates must be technically-minded; people who enjoy technology / IT and electronics, and ideally have some experience of electrical engineering, or electro mechanics, with perhaps some IT exposure, either through work history, or a higher education course, or even through hobby work. Any imaging experience useful.

Desirable IT experience covers: Strong PC and server hardware and software skills – e.g. Windows Desktop and Server; networking, inc. routers, hubs, switches, TCP/IP, LANs. But it is that blend of electronics and base-level IT skills that are more important.

Support Analyst – Training:

The client offers full training. This will likely include a week at their manufacturing site in France, with ongoing training throughout your career, provided through their dedicated training team.

All-in-all, this is a fantastic opportunity to join a highly professional service desk where you can employ and develop your skills. Salary to circa £25k+ range of benefits. Services advertised by Dupen are those of an Agency

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