Level 1 Support

Recruiter
LoveWorkLife Limited
Location
London (Greater)
Posted
31 Mar 2018
Closes
13 May 2018
Contract Type
Permanent
Hours
Full Time
Main purpose: To provide the best standard of level one and two support to users though making customers feel validated while doing what is best for the business. The Support Agent is responsible for providing assistance across all areas of the business and will aid the Support Manager. This position is responsible for supporting, maintaining and suggesting development of our infrastructure and applications, with a focus on our core application

Responsible for:

With a mindfulness for quality deliverables, align with IT and facilities resources to execute on requests in a timely fashion
Communicate and document system and process changes to the business
Translate system functionality into business relevant language
Ensuring the smooth running of all IT systems, including applications and local hardware policies
Help provision and de-provision hardware and software including cloud-based applications; licenses and asset life cycle management
Communicate effectively and train both skilled and unskilled user
To adopt a mentality of continuous improvement while working in a fast-paced dynamic team
Provide help, set up and maintenance with equipment for the business

Person specification

Willingness to experiment with new equipment, applications and ideas
Self-motivated strong team player who understands that customer service comes first before anything else
Natural problem solver who enjoys identifying ways to make things better
Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed time frames
Thoughtful decision making skills with a knack for identifying, prioritising, and articulating the highest impact initiatives

Skills:

Minimum year of experience in an IT support role
Issue new equipment, notebooks, etc
Create network accounts
Mobile Phones
Tablets
Routine Application Support
Office 365 admin
Citrix, simple issues
Message server issues
Office moves
Simple connectivity issues
Simple data mapping
Basic phone setup
Message servers for customs

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