1st Line Service Desk Analyst

NMS Recruit Ltd
08 Apr 2018
20 Apr 2018
Contract Type
Full Time
A fantastic opportunity has arisen an experience 1st Line Service Desk Analyst to join a vibrant and growing organisation based in Heart of Manchester.

This is a permanent, full time position working Monday- Friday 8am-6pm on a rota on a 40 hour week

Salary is between £16,000-£19,000 depending on experience.

The Job Role

* Providing 1st line technical support – taking enquiries by phone, email & in person
* Log calls with descriptions of issues, progress and solutions
* Supporting PC’s, laptops and printers
* Supporting Microsoft Office 365, Windows 8.1/10
* Setting up new user accounts and group management using Active Directory
* Update FAQ’s and end user guides
* Complete daily check lists for system availability
* Escalate calls to 2nd line support analysts if the problem is more complex

You need to have:

* A logical and methodical approach
* Excellent written and spoken communication skills
* Organisational skills and the ability to multitask
* A polite, calm and clear telephone manner
* Excellent problem-solving skills
* Patience and perseverance.

You need to be able to:

* Work in a team and individually
* Explain solutions to clients who do not have a technical background
* Keep up to date with new developments
* Keep accurate records


* 20 days holiday, increasing with length of service up to 24 days after 4 years service
* Pension
* Perkbox discounts
* Medical Cash plan
* Life Assurance after probation
* Childcare Vouchers – pending change in government legislation

If you feel you have the right skills set to be successful in this, then please apply online now.

**Please note if you have not been contacted in three working days then assume you have not be successful**

Best of luck

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