Customer Support Team Leader

Recruiter
Robert Walters
Location
Tamworth
Posted
31 Mar 2018
Closes
13 May 2018
Contract Type
Permanent
Hours
Full Time
Robert Walters are currently engaged with a market leading Microsoft Gold Partner based in Tamworth, which specialises in providing technical services and solutions to a diverse customer base are now looking to expand their support function by recruiting a Customer Support Team Leader, paying a salary of £22,000 - £28,000.

As a Customer Support Team Leader you will sit within the growing Customer Services Team and join a highly motivated support function.

Customer Support Team Leader Responsibilities;

* Responsible for the organisation and co-ordination of the day to day workload management of a team of Support Analysts to deliver the highest standards of services to customers.
* Achieve service levels and drive customer satisfaction whilst monitoring the overall customer experience
* Responsible for achieving set KPIs in a given time period i.e. service levels, productivity, first contact resolution and customer satisfaction.
* Challenge current processes and systems to ensure that they are optimised for internal and external satisfaction.
* Ensure the customer services team is adequately resourced by liaising with relevant staff and planning resources effectively.
* Develop Customer Service and Technical Support to embrace a more companywide focus
* Support, coach, mentor, train and develop your service team

Customer Support Team Leader Requirements;

* Minimum of 5 years’ experience working within a customer service team
* Experience within a contact-centre support environment
* Experience with Key2 as well as internal systems and procedures
* GCSE A-C or equivalent in Maths & English
* IT-related qualifications would be an advantage

This Tamworth based role is paying a salary of £22,000 - £28,000 while providing you with the opportunity to work in a market leading organisation with a proven record of internal growth.

If you are interested in this position please contact Jordan Stone on +44 (0)(Apply online only) or email at

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