Service Desk Engineer

Premier IT
11 Apr 2018
20 Apr 2018
Contract Type
Full Time
One of my best clients are looking for a Service Desk Engineer to join their team in Whythenshawe on a permanent basis.

Key Roles and Responsibilities of the Service Desk Engineer:

* Provide 1st line technical support within the IT Service Desk
* Working closely with both 2nd line to ensure the issue is resolved or assigned to the correct level
* Supporting windows 10 desktop environment
* Undertaking small- to medium-sized IT projects
* Log all calls on the call logging system.
* Day to day management of the backup system.
* Working on own initiative to diagnose and resolving technical issues
* Understanding of Networking and TCP/IP Protocols;
* Proven experience using and troubleshooting Office 2016 / Office 365 within a network environment (permissions, calendar sharing, delegation)
* Experience of administering Office365 including, SharePoint Online (permissions, workflows, migration)

Desirable Skills Required of the Service Desk Engineer:

* O365 Administration
* Exchange Server 2016 / Office 365 Exchange Administration
* Working with System Centre Configuration Manager 2016
* Networking
* Active Directory Administration
* Cisco telephony administration and support
* Working to ITIL best practises

The successful Service Desk Engineer will be paid up to £22,000.

If interested, please apply immediately. We also offer up to £500 for successful referrals.

Premier are acting as an employment agency

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