Technical Support Analyst

Expiring today

Recruiter
Travail Employment Group
Location
Northampton
Posted
05 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Monday – Friday

The working hours are 37.5 per week based on rotated shift patterns of

* 06.00 – 14.00 • 08.00 – 16.00 • 10.00 – 18.00

Customer Support Analyst £25,000 - £30,000

Wellingborough Northamptonshire

Permanent

An excellent opportunity to work in an exciting growing company with a relaxed yet professional working environment with amazing benefits such as:

* A salary of between £25k and £30k depending on experience
* 25 days annual leave plus statutory bank holidays with Annual Leave increments. On completion of 5 years’ service employees will receive an additional days holiday for each year up to a maximum of 5 additional days
* Allocated time for training and development
* Free parking
* Casual dress policy
* A company pension scheme
* Death in Service at three times basic salary
* Flexible remote/home working

Working as a Technical Support Analyst, your duties will be to work as part of a team providing support of a technical nature in response to requests, incidents and problems. Supporting Customer Support Analysts providing them with quick and effective resolutions and/or support to problems whether that is through support, guidance, escalation or training. You will also be assisting in supporting the smooth and timely delivery of all areas of service and support as defined by the Service Level Agreements (SLAs), support agreements and in accordance with procedural guidelines.

Skill Requirements:

* Exceptional Customer Service experience
* Experience working within application support
* Proven diagnosis and investigation experience within a software/IT support function
* Experience of managing incidents through to resolution or escalation
* Solid proven working experience of SQL (Querying, writing scripts etc)
* Experience of programming/debugging

Please note that the successful candidate would need to work a Sunday morning in rotation with colleagues

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy

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