Helpdesk Operator

08 Apr 2018
13 May 2018
Contract Type
Full Time
Our client has been providing technology support to the Education sector for over 40 Years. Together with the world’s leading exam boards, government ministries and awarding organisations, They have been modernising the assessment landscape.

We are looking for Helpdesk Operatives with excellent communication and problem solving skills to provide 1st line software support. This is a very rewarding opportunity to help genuinely appreciative end-users flagship product, an assessment tool called Assessor - the world’s most widely used high stakes e-marking application, used to mark around 160 million exam pages each year.

As a Helpdesk Operative you will work as part of a helpdesk team, owning customer issues across their entire lifecycle through to resolution. You will work during one of our busiest operational period, supporting our end-users as they complete their assessment marking and grading using Assessor.

As the helpdesk operates 362 days a year, flexibility to work shift patterns will be important. Opening times range from 8am-9pm, with shifts in operational to cover the full working day. All shifts will be 8.5 hours with a 45 minute lunch break

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