Customer/ Technical Support Team Leader

Recruiter
Coburg Banks IT
Location
Tamworth
Posted
12 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Position: Customer/ Technical Support Team Leader

Location: Tamworth, West Midlands

Salary: £24,000 to £28,000 (dependent on experience)

Benefits: Excellent Benefits

A large, well known and industry leading organisation with a highly respected Software Product are looking to recruit an experienced Customer Support Team Leader to join their existing support function and to help provide and deliver the highest quality Customer Service and Technical Support. You will be joining a highly motivated and dedicated support function focussed on resolving Customer Service and Technical Support issues in a mission critical environment.

The Role

You will be responsible for leading and coordinating the day to day workload of Support Analyst to ensure deliverance of the highest standard of service to customers. You will monitor and achieve set KPI’s and achieve service levels and drive customer satisfaction. You will develop the Customer Service and Technical Support teams and support, coach, mentor and train to achieve this.
As Team Leader, you will work closely with the Customer Service Manager to implement And improve the current level of support. You’ll also monitor and report on ticket closing rates and troubleshooting issues and answer service and support calls if/where necessary.

What we NEED from you, in terms of experience;

* Experienced in Customer Service/ Customer Support
* Demonstrable experience of working in a Team leader of Supervisory role.
* Experience within a contact-centre support Environment
* An understanding of Technology and Software Products
* Confident and outgoing personality with excellent communication skills
* Dedicated to providing Customer Service excellence

What you will get

* Competitive Salary
* 25 Days annual leave rising to 35 days (+8 Stat. bank holidays)
* Opportunities for flexible / remote working
* Personalised Training & Development Plan
* Long list of company benefits and discounts
* Salary Sacrifice Company Car Scheme
* Salary Sacrifice Childcare Vouchers

Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us

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