Head of eCommerce

Lucid Recruitment
Cardiff (Caerdydd)
29 Mar 2018
13 May 2018
Contract Type
Full Time
Job Purpose:

·Deliver a compelling and competitive eCommerce proposition for all Group online brands

·Execute and deliver the strategy to deliver sales and operating profit as agreed with the board of Directors across the Group and through concession partners

·Drive the eCommerce and multi-channel development and roadmap implementation

·Proactive contribution to Group senior management and trading teams

Key Responsibilities:

·Full P&L responsibility for the Group online business

·Report and analyse eCommerce performance to continuously optimise and grow the business

·Provide reporting and analysis on the eCommerce business to the EWM Group senior management and trading teams with improvement plans

·Responsible for management of the global eCommerce platform development, support and user experience

·Define the Group global eCommerce strategy and development and provide expertise as required

·Identify key technologies and improvements to the user experience and conversion funnel

·Responsible for managing 3rd party supplier relationships including 3PL, development agencies, marketing agencies and infrastructure

·Responsible for leading, developing and supporting the eCommerce trading managers to ensure consistent and high quality merchandising, marketing, promotion and delivery of each brand

·Responsible for managing and trading online concession relationships including House of Fraser, Debenhams and Amazon

·Responsible for management of UK eCommerce team including Online Marketing, Content and Trading, Projects and Development, Customer Services and Operations

·Responsible for managing and improving EWM Group customer care teams (internal) providing support for multichannel customers and the wider business as a whole

·Responsible for management of key internal relationships to support the eCommerce business including but not limited to IT, Marketing, Merchandising and HR teams

Key Projects:

·Lead the development roadmap for the Group

·Support international expansion of all brands

·Optimise and oversee implementation to drive OMS/WMS improvements to deliver best-in-class customer delivery proposition

Qualifications and Experience:


·Minimum of 5 years’ experience within retail eCommerce

·Previous experience of managing multiple eCommerce sites and businesses required

·Experience of managing online concession businesses

·Experience at senior management level within a fast-paced retail environment

·Experience of managing both in-house and external development teams and resource

·Experience of managing Online Marketing channels


·Experience of launching eCommerce businesses internationally

·Experience of working within a complex global structure

·Experience of working with Magento

·Experience of launching and overseeing CRM/loyalty projects and technology

You will be an organised and driven individual who is able to manage multiple stakeholders, projects and developments at one time.You will have full ownership of the P&L, including budget proposals and ensuring delivery of the budgets on a weekly basis.

The role encompasses both technical and strategic abilities, ideally suited to a candidate who has previous technical knowledge of infrastructure and web development with a strong history of commercial strategy and trading knowledge.Bridging both roles, you will be expected to lead and develop the trading managers of each brand whilst project managing the roadmap and planning future strategic deployments and developments.

Experience with WMS and ERP systems is beneficial as well as a basic knowledge or experience of B2C logistic fulfilment.

The above is an overview of the definition of the key job responsibilities.There will be other ad hoc duties that your line manager may require of you.You will need to demonstrate your flexibility in order to ensure deadlines are met.

This job was originally posted as www.totaljobs.com/job/80683980

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