Head Of Operations - Sheffield, Leeds & Nottingham

EM Recruitment
05 Apr 2018
20 Apr 2018
Contract Type
Full Time
Purpose of the role:

To manage operational performance for the Welsh/English business to ensure company performance targets are realised. Sheffield, Leeds & Nottingham.

Key responsibilities:

1. To manage a team of team leaders/Internal Quality Assurers to ensure operational performance is in-line with company expectation.
2. Implement and monitor quality orientated procedures and processes.
3. To ensure contractual compliance across all aspects of delivery.
4. To satisfy budget requirements.

Key duties:

1. Monitor individual assessor, tutor and team leader performance and provide support and guidance to optimise potential
2. In conjunction with team leaders to ensure learners behind plan is maintained at less than 5%
3. In conjunction with team leaders, ensure learner achievement is in-line with government performance targets
4. In conjunction with team leaders, ensure learner and health and safety reviews (vetting/monitoring) are undertaken in line with company policy
5. Review performance reports and undertake relevant action to address under performance and/or non compliance.
6. Undertake PDPs in line with company practice.
7. Agree and set performance targets and personal objectives, on a periodic basis, to satisfy both personal advancement and company goals.
8. Ensure all team members undertake training to satisfy both statutory requirements and personnel development.
9. Ensure team members are conversant with company policies and procedures and ensure compliance.
10. Participate in and chair team and company meetings.
11. Ensure team members are resourced to facilitate effective training.
12. Monitor under performance and undertake remedial action where appropriate.
13. Ensure performance satisfies revenue and cost targets contained within team budget.
14. To produce periodic performance reports, as directed by your line manager.
15. Investigate and take action on customer complaints.
16. Undertake projects and initiatives as directed by location manager.
17. Initiate and manage new business initiatives.
18. Participate in and support the annual self appraisal review.
19. Ensure adherence to funding body, inspectorate and awarding body procedures.
20. Maintain and develop internal and external communications.
21. Contribute to sustainability and becoming a global citizen
22. Contribute to promoting and maintaining the Welsh language
23. Ensure that colleagues and learners are safeguarded against all types of bullying or abuse
24. Adhere to ATLs equality and diversity policy in all aspects of work life
25. Partake in industry competitions by completing applications and promoting learners/employers/colleagues

Qualifications & experience required:
Extensive working knowledge of the work based learning sector
Experience of line management in the work based learning sector.
Skills Organisational skills and a sound attention to detail
Competent numeracy skills
Excellent IT skills
Written and verbal communication skills
A1 assessor award
V1 verifier award
Management level 4 or equivalent

Salary Dependant On Experience:
£30,000 - £35,000
Bonus scheme
Pension scheme after probation (3 months)
25 days holiday, includes bank holidays
Childcare vouchers
Mileage contribution at 45p per mile
Laptop & mobile phone
Dental plan + Private medical insurance
Genuine career progression & development opportunities

Similar jobs

Similar jobs