3rd Line Support Manager

Recruiter
Quantica Technology
Location
Lincolnshire
Posted
05 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
3rd Line Support Manager / Technical Operations Manager – Windows Server, Exchange, SQL – to £53,000 plus great benefits – Spalding, Lincolnshire

1.8 Billion organisation has a great opportunity for a 3rd Line Support Manager to manage a Technical Operations team providing 2nd/3rd level support to the business. This is a hands-on role where you will be responsible for managing, motivating and developing the skills set within the team, working to SLA’s, KPI’s and ensuring you have a highly professional and responsive team.

As a 3rd Line Support Manager you will ensure your team is proactive in monitoring, maintaining and supporting the infrastructure ensuring that all services are running optimally and securely for the business, taking responsibility for 2nd/3rd line incident and operational management across infrastructure platforms ensuring delivery to the highest standard including analysis of current performance levels, assisting to provide detailed capacity management to other support teams as required, taking accountability for the data protection of data and system recovery and working alongside the Platform teams to ensure all infrastructure is within support, maintained and monitored effectively.

You will have proven experience in managing and leading a customer facing support team, operational experience including performance monitoring, maintenance and understanding of data/service protection, experience with supplier management including contract negotiation and carrying out full service reviews, ideally experience of project management, working within an ITIL environment including Incident, Change and problem management.

This is a fantastic career opportunity to join a huge organisation where you will receive a salary of upto £53,000 salary, 25 days, contributory pension package, health insurance, and training for business and personal development

This role is commutable from Peterborough, Lincoln, Spalding, Boston, Grantham. Melton Mowbray, Stamford, Kings Lynn, Sleaford, Kings Lyn, Leicester

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