Customer Services Manager

Recruiter
Pertemps Worcester Commercial
Location
Kidderminster
Posted
31 Mar 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Customer Services Manager

£25,000 to £35,000 per annum

Kidderminster

About Our Client

My client, a leading organisation within their industry is currently seeking a Customer Services Manager to join their team on a permanent contract. They have a strong team ethic and are looking for somebody to share their passion in driving the business forward.

Job Description

The offices based in Kidderminster which is commutable from Stourport, Droitwich, Worcester and surrounding areas you will be providing administrative support to the sales, accounts and management team.

Main Duties:

• Manage a growing team, currently consisting of three heads

• Help implement and develop a new system

• Manage all customer interactions from reporting, all communications, including emails and calls

• Develop and manage SLA's for all customer contracts

• Ensure customer portals are maintained and controlled

• Manage all HR issues for team

The Successful Applicant

• Proven experience in a similar role at the same level

• Good IT and logistics industry knowledge is essential

• Confident and effective communicator with a professional telephone manner

• Proven experience in a logistics environment

• Proven experience using Microsoft Word and Excel

• Strong ability to prioritise and organise work

• Good IT knowledge

• Excellent attention to detail

• Confident providing administrative support to senior level management

What's on Offer?

• £25,000 to £35,000 per annum

• Fantastic benefit Scheme

• Great company culture and values

• Free parking

How to Apply

If you feel you have to right skills and experiences to create a career with this company, please hit apply and upload your CV.

Pertemps specialise in temporary and permanent recruitment for Commercial, Industrial, Driving, Logistics, Engineering and Technical sectors.

If this particular vacancy is not of interest to you, we have other opportunities available - please visit our website.

Seeking temporary work? All Pertemps flexible employees receive a Guaranteed hours contract of employment and enjoy company benefits, so register online today

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