IT Technical Specialist - Infrastructure Operations

Robert Walters
12 Apr 2018
20 Apr 2018
Contract Type
Full Time
A Global Retailer currently has an exciting opportunity for an experienced IT Technical Specialist to join their established but rapidly growing Infrastructure Operations Team in Leeds.

The IT Technical Specialist will provide administration and support for all relevant IT systems. The Technical Specialist will also ensure the availability, performance and integrity of IT systems by proactively planning for changes and capacity as well as addressing system incidents and problems.

Key Responsabilities

• Collaborate with the helpdesk and other support teams to identify, prioritise, and resolve incidents
• Resolve incidents within the agreed Service Level Agreements
• Liaise with software and hardware support vendors to resolve incidents
• Provide subject matter expertise for in-scope technologies
• Document all tasks undertaken within the team including reoccurring issues
• Take ownership of issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve system issues
• Follow standard procedures for escalation of unresolved issues
• Assist in the evaluation of application and system software packages

Essential Knowledge

• Storage and backup (SAN Technologies, Backup libraries, etc.)
• Collaboration platforms (Office 365, Exchange)
• Windows platforms (Active directory, File Shares, SCCM, etc.)

Desirable Knowledge

• Operating Systems (Linux, Windows, etc.)
• Cloud services (Azure, Amazon etc.)
• Database (SQL)
• Other platforms (Nagios, McAffee, DNS, Certificate Management etc.)
• Data Centre and Hardware (VMware, HPE)

**Should the above be of interest, please apply immediately to receive a more detailed job specification

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