IT Helpdesk 1st Line/2nd Line Support

Berry Recruitment
12 Apr 2018
20 Apr 2018
Contract Type
Full Time
We are recruiting on behalf of a successful IT company based in South Oxford who are currently looking for talented individuals to join their ambitious organisation. The Company specialise in IT solutions and are highly successful in a B2B capacity. Aside from selling key security solutions they also sell and advise in other key areas such as procurement, professional services & best of breed technologies.

The company invest heavily in staff training and wish to advance the career of every new and current employee.

The Role

The Company are seeking an ambitious individual who wants an opportunity to launch their IT career; with opportunities for training, qualifications, personal development and real responsibility for delivering excellent quality IT solutions and support for their customers.
Following all processes set out by Helpdesk Manager
- Answering the Telephone
- Logging, managing and resolving customer IT issues
- Responding to Support Requests
- Responding and Supporting the Technical Helpdesk
- Ensuring that all calls are logged on Microsoft Dynamics
- Ensuring that all logged calls are updated, and the customers are kept up to date.
- Ensuring that all calls are responded to within an acceptable time frame in line with our customer commitments
- Working Closely with the rest of the team who will be providing support on all aspects of the technical department
- Escalating all requests and issues to Helpdesk Manager if it falls out of the normal scope of support.
- Support the development of the Helpdesk
- New Customer On boarding’s – Audits responsibility shared across the wider team.

About You

- Minimum of 1 years’ IT experience in a corporate or services environment
- Excellent troubleshooting and problem resolution skills
- Provide high level of customer service to existing customers
- Administration of Microsoft operating systems and applications (Office etc.)
- Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. (Apply online only)
- Good written and spoken English
- Experience of virtualisation technologies; e.g. VMware, Hyper-V, Citrix
- HP, Dell Hardware experience
- MCP or equivalent qualification(s) preferred (or working towards them)
- Android/IOS support
- All cloud technologies
- AD and Email Migration Knowledge
- Active Directory and Outlook
- Windows XP and Windows 7
- Office 2007/10/13/16
- Ability to work independently under pressure

The following skills are desirable:
- MAC Environment
- IT procurement / IT Cost saving initiatives
- Software development

- Training and progression available
- Annual increments are subject to achieving performance management targets.
- 37.5hrs per week
- Private Health care
- Annual increments are subject to achieving performance targets.
- 20 days Annual leave per year

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