Enterprise Account Manager (subscription renewals)

createselect Ltd
London (Greater)
06 Apr 2018
20 Apr 2018
Contract Type
Full Time
New JOB_ We’re looking for an awesome subscriptions Account Manager to manage our clients EMEA portfolio of Agency clients. Together with the Commercial Manager you will have full ownership of the supply-side clients and will collaborate with internal teams to help define and execute ‘customer success plans’ to ensure clients derive maximum ROI from the subscription. Securing renewals and upgrading these accounts to higher yield subscriptions with additional user licences and benefits (including custom training or advisory work) will contribute significantly to the ambitious growth of this fast growing digital consultancy based in Central London.

Main Responsibilities:
• Develop relationships with clients throughout the subscription period and - through a consultative sales approach - transition as many as possible to higher-yield subscription packages.
• Work with Commercial Manager to take an overview of accounts for the year and identify the most lucrative opportunities.
• Maintain a strong renewal rate, consistently close business and accurately forecast sales.
• Liaise with internal teams (Client Services, Editorial, Marketing, Data) to help deliver exceptional account management relevant to your clients.
• Work collaboratively with Commercial Manager, renewals colleagues, Client Services team and Analyst team to meet client requirements and close sales.
• Ensure maximum revenue generation through effective negotiation and engagement of multiple stakeholders.
• Present at client meetings.
• Attend networking events within the industry at events and conferences where appropriate.
• The admin around closing sales and keeping tracking docs and Salesforce up to date must be completed diligently.

The Individual:
• Entrepreneurial with a positive attitude
• Confident, articulate and a proactive thinker.
• Self-motivated and capable of hands-on problem solving, with ability to generate ideas and solutions, and ensure exceptional culture of client service.
• Strong track record in B2B sales role preferably business information or subscriptions
• Excellent interpersonal, written and verbal communication skills
• Outstanding conversation skills, commercial acumen and adept at uncovering prospects’ business challenges
• Interest in all things digital (or excited to learn)
• Motivation to work independently and closely with colleagues
• Business minded: the individual must be open to leads being handled by the team where the revenue opportunity is greatest: be that Account Management, New Business, UK, USA or Asia

For a complete spec, please register your interest.
We regret only successful applicants will be contacted

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