Technical Services Contract Manager

Cooper Lomaz Bury St Edmunds
London (Greater)
14 Apr 2018
20 Apr 2018
Contract Type
Full Time
Technical Services & Contract Manager
Permanent: £42-49,500 Benefits

Cooper Lomaz Recruitment are currently seeking a Technical Services and contract Manager to join our clients team on a full time permanent basis. This is a London based vacancy.

Our client s organisation is ambitious, and forward thinking. Covering two sites, they are tasked with preserving some of the UK s rich history, and showcasing this to visitor from around the globe. In a newly renovated building, with an additional attraction site, they are now looking to add to their Operations Management team to manage the technical needs of the organisation.

The Role:

Forming part of the Operations Management team, the post holder will work alongside the Head of Operations, the Box Office Manager, and Visitor Experience Manager and will be directly responsible for the Estate Operations Manager, to provide and deliver a world class visitor experience by maintaining all aspects of the estate and attraction operations.

The key duties and responsibilities;

Facilities & Contract Management:

Manage building maintenance policies and procedures including Planned Preventative Maintenance (PPM)
Departmental planning
Project Management & day to day management of outsourced services
Contract Management of outsourced services
Oversee estates Planned & Reactive maintenance programme of works, suppliers and term contracts
Maintain a robust framework of; condition surveys, works programme information and management of integrated facilities management system.
Hard & Soft services supervision
Oversee Facilities work & Operators
Interfacing with service providers FM helpdesk
Manage budgets with full audit trail
Monitor building & grounds condition, notifying FM teams of works needed.
Develop maintenance and presentation standards
Develop and monitor all service level agreements
Initiate policies, procedures and administration relevant to the department

The attraction / Ride:

Technical understanding of the ride and it s operating system
Planned Preventative Maintenance (PPM) system implementation & strengthen ride manufacturer relationship.
Ensure 97% and above ride uptime
Maintain ride presentation standards

Health & Safety, Financial & Commercial Management

Enforcing the TPM permit to work system
Ensure outsourced providers adhere to appropriate H & S standards
Staff & Contractor inductions
Work with Head of Operations on budget planning & cost control
Efficient use of estate resources & Operational budgets
Manage relationships with external suppliers

You and what you will bring to the job:

To be successful in this role, you will be flexible to the needs of the organisation, with a positive and proactive approach. Calm under pressure, you will be a confident negotiator with a passion for exceeding customer expectations. You will also need to bring technical understanding to the organisation. You will need the following;

Degree or equivalent professional qualification in a recognised Buildings Management / Mechanical & Electrical Engineering
Health & Safety IOSH and or NEBOSH or similar
Facilities and/or contract Management experience within a commercial / visitor focussed environment
Proven procurement of facilities / maintenance services
Proven Service Level Agreement (SLA) development and management with external suppliers
Contract Management / Supplier service delivery management
Emergency procedures regarding service delivery and business continuity
Resource reporting, forecasting and management
Proficient in Microsoft Office
Financial understanding
Able to prioritise projects and personal outputs

Working hours:

35 hours per week over 7 days. Typical hours will be 10am-6pm. Due to the nature of the organisation, the post holder will be flexible to cover events including weekends and bank holidays.
Benefits, including time off in Lieu can be discussed at application stage.

Is this the job for you? Click apply to submit your CV, we will be in touch soon to discuss your application in more detail

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