Customer Relationship Manager - Cambridgeshire

Zest Business Group
12 Apr 2018
20 Apr 2018
Contract Type
Full Time
Are you passionate about providing an unforgettable customer journey? Do you want to be part of a growing, global Customer Relationship Management team? Do you have experience in the scientific sector? If so, you could be taking your next career step with a global leader in the drug development sector.

We are recruiting a Customer Relationship Manager to provide project management support to nominated accounts or programs. This will involve working across a multidisciplinary commercial team in Cambridgeshire.

The role:

* Ensuring that timely responses are achieved in all interactions with the customer
* Ensuring enquiries for new studies are being processed by the Proposals group and that responses are returned in a timely manner
* Having a good knowledge and understanding of the agreements in place with allocated accounts
* Ensuring that the correct account terms and conditions are used including agreed upon benchmark prices and study designs where appropriate
* Ensuring that all information related to a study or project is disseminated to operational staff so that the expectations of the customer are defined and understood
* Routinely monitoring the progress of studies/projects and ensure that the customer is informed on schedules, results, report dates and any events that could impact on the overall schedule of a study/project
* Ensuring that documentation is updated and maintaining an awareness of any changes that may affect the business placed by those accounts
* Ensuring that operational departments are aware of customer requirements and relevant documents (eg Best Practice Guides, Report and Protocol format requirements, agreed timelines)
* Facilitating internal review meetings to ensure that studies/projects are progressing as expected
* Facilitating scientific discussions with the customer, Study Director and scientific and regulatory experts
* Acting as a point of contact for external and internal customers for the allocated accounts/programs
* Developing strong relationships with external as well as internal customers
* Attending and contributing to Sales and Customer Services team and departmental meetings
* Gathering business intelligence and report back information to relevant personnel

The person:

* Highly developed customer service ethic with previous role as Customer Relationship Manager or similar
* Experience within the Pharmaceutical or Chemical sectors
* Exceptional organisational, planning and time management skills
* Excellent written and verbal communication skills
* Team player
* Degree or equivalent qualification in a Life Sciences, Business or Marketing subject

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