Customer Relationship Manager - Cambridgeshire

Recruiter
Zest Business Group
Location
Cambridgeshire
Posted
12 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Are you passionate about providing an unforgettable customer journey? Do you want to be part of a growing, global Customer Relationship Management team? Do you have experience in the scientific sector? If so, you could be taking your next career step with a global leader in the drug development sector.

We are recruiting a Customer Relationship Manager to provide project management support to nominated accounts or programs. This will involve working across a multidisciplinary commercial team in Cambridgeshire.

The role:

* Ensuring that timely responses are achieved in all interactions with the customer
* Ensuring enquiries for new studies are being processed by the Proposals group and that responses are returned in a timely manner
* Having a good knowledge and understanding of the agreements in place with allocated accounts
* Ensuring that the correct account terms and conditions are used including agreed upon benchmark prices and study designs where appropriate
* Ensuring that all information related to a study or project is disseminated to operational staff so that the expectations of the customer are defined and understood
* Routinely monitoring the progress of studies/projects and ensure that the customer is informed on schedules, results, report dates and any events that could impact on the overall schedule of a study/project
* Ensuring that documentation is updated and maintaining an awareness of any changes that may affect the business placed by those accounts
* Ensuring that operational departments are aware of customer requirements and relevant documents (eg Best Practice Guides, Report and Protocol format requirements, agreed timelines)
* Facilitating internal review meetings to ensure that studies/projects are progressing as expected
* Facilitating scientific discussions with the customer, Study Director and scientific and regulatory experts
* Acting as a point of contact for external and internal customers for the allocated accounts/programs
* Developing strong relationships with external as well as internal customers
* Attending and contributing to Sales and Customer Services team and departmental meetings
* Gathering business intelligence and report back information to relevant personnel

The person:

* Highly developed customer service ethic with previous role as Customer Relationship Manager or similar
* Experience within the Pharmaceutical or Chemical sectors
* Exceptional organisational, planning and time management skills
* Excellent written and verbal communication skills
* Team player
* Degree or equivalent qualification in a Life Sciences, Business or Marketing subject

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