Client Manager

Isaac Knights
London (Greater)
14 Apr 2018
13 May 2018
Contract Type
Full Time
Client Manager (Fashion/Luxury)

Our clients hiring a Client Manager to join us in their Central London offices. You’ll be joining at an exciting time of growth and will oversee and manage a range of existing high-profile client relationships from a variety of sectors. You’ll act as the client’s day-to-day point of contact and will build strong relationships based on trust and excellent client service. This is a challenging, exciting, and dynamic role, suited to someone who’s keen to grow their career in client services, whilst working in a fast paced, fun, and friendly environment.

Responsibilities and Duties
You’ll be involved in numerous tasks, including:
• Liaising with Project Managers throughout project build, and on the continuing post-build period
• Identifying opportunities for improvement in the client's’ processes and making recommendations for positive change
• Resolving client queries quickly, and recognising when to escalate issues
• Responsible for managing communications across all internal and external teams, and in a BAU context before and after the project commences
• Supporting new business teams with pitches, as required
• Proactively making and acting on recommendations for improving our internal processes
• Ensuring that invoices are accurate and issued in a timely manner, and that financial trackers are regularly maintained
• Responsible for project admin, and providing commercial updates
• Ensuring that work is delivered to the high standard expected by both the client and the business
• Actively presenting new ideas, technology and business updates to the client
• Identifying future business opportunities for existing clients
• Encouraging growth and development for a client’s online business

About you
You will be:

• Able to solve problems with a positive attitude
• Able to quickly build strong, and long lasting professional relationships with stakeholders, both internally and externally
• Knowledgeable of the fashion, retail and manufacturing sector
• Able to communicate messages clearly and concisely
• Able to handle difficult and potentially sensitive situations, in an appropriate, constructive manner
• An enthusiastic team player
• Professional, with a hands-on approach and a willingness to lead by example
• Able to display commercial awareness
• Able to manage budgets and protect profitability

Qualifications and Experience
You’ll have:
• A proven track record of developing and maintaining strong client relationships in a similar commercial environment
• An agency background, working with high-profile clients
• Experience of working with ecommerce platforms
• Direct experience managing digital accounts
• Knowledge of, or a good understanding of: ecommerce, mobile apps, digital marketing, SEO, social media
• Experience of budget planning and reporting
• A bachelor’s degree, or equivalent experience
What our clients offer
Flexible working environment and the chance to develop their skills on a wide variety of interesting projects.
They offer a competitive salary, a discretionary bonus, and we also operate a childcare voucher scheme. All employees are able to join the company pension scheme after passing probation.
You will also receive up to 5 conferences and 5 training days per annum.

ecommerce, fashion, retail, client relationship building

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