Technical Support Team Leader, £22K to £28K, West Midlands

Recruiter
HTS Recruitment
Location
Staffordshire
Posted
09 Apr 2018
Closes
20 Apr 2018
Contract Type
Permanent
Hours
Full Time
Technical Support Team Leader, £22K to £28K, West Midlands

Our multi-award-winning, market-leading software house client has a vacancy for a Technical Support Team Leader.

Reporting to the Customer Services Manager, the Customer Services Team consists of Technical Client Managers, Support Analysts, Data Analysts and Team Leaders. The Customer Service function is responsible for managing customer relationships, providing customer support to a high standard within defined service level agreements and quality standards whilst managing customer issues through to resolution, the management of regular service pack and project releases, as well as internal support management.

Keywords: Support, technical support, team leader, Midlands, Staffordshire, Tamworth, Birmingham, Warwickshire, Derbyshire, Leicestershire.

Role

As a Customer Support Team Leader, you must constantly seek to improve all areas of service and support. You will play a significant role in customer retention and satisfaction, as well as the overall company strategy whilst supporting, coaching, mentoring and developing your service team.

Skills & Experience

Essential
 Ability to multi-task
 Confident personality
 Customer Relations
 Developed a loyal customer base
 Excellent communication skills
 Excellent problem-solving skills
 Excellent service skills
 Relate to customers
 Resourceful in finding solutions to problems
 Time-management skills

Desirable
• Minimum of 5 years’ experience working within a customer service team
• Experience within a contact-centre support environment
• Experience with internal systems and procedures
• GCSE A-C or equivalent in Maths & English
• IT-related qualifications would be an advantage

Please send CV ASAP to Jayne at HTS
Mob: (Apply online only)
Tel: (Apply online only)

HTS, Specialist Recruiters. Contract and Permanent Vacancies

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