Property Claims Handler

Recruiter
Pure Resourcing Solutions Limited
Location
Ipswich
Posted
31 Mar 2018
Closes
20 Apr 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Pure are pleased to be recruiting for Property Claims Handler on behalf of our well establish client based in Ipswich. They are looking for a passionate and motivated individual to join their ever growing team, this is an exciting opportunity for someone looking to develop a career in the property insurance industry. To be successful you will need the drive required to meet and exceed customer expectations, build internal and external relationships and service excellence.

Duties and Responsibilities:

- To work as part of a team managing claims in accordance with the required service standards, performance targets and regulatory legislation
- Manage technical scope validation, cost control and complex, high value property claims, determining insurer liability, through consideration of the facts presented versus the policy wording and applicable endorsements
- Negotiate settlement of claims with customers, clients and suppliers where appropriate
- To offer advice and guidance, coaching and support to peers, policyholders, clients, suppliers and partners
- Understand and identity Fraud / Non-Disclosure / Recovery / Policy Limits
- Ensure all verbal and written complaints are dealt with in a timely and professional manner
- Liaise with colleagues and other operational areas to identify, analyse and improve existing business processes to maximise efficiencies and continually improve on the customer journey.
- To ensure the proper and detailed recording of relevant information on the selected IT systems so as to provide a comprehensive audit trail.

Skills & Knowledge:

- A sound knowledge of the Insurance Industry with experience within claims
- Ability to demonstrate ownership and resolution capability with complex complaints and queries.
- Commitment to providing a first class service to customers, suppliers and partners.
- Ability to work to targets and deadlines.
- Ability to work as a team as well as autonomously to a high level of accuracy.
- Persuasive communicator and negotiator.
- Flexibility and receptiveness to change.
- An understanding of regulatory legislation.
- Computer proficiency and knowledge of Microsoft Office applications.
- Excellent written and verbal communication skills.

Benefits:

- Excellent working environment
- Progressive salary structure
- Excellent training programmes
- Death in service benefit 3x times salary
- Pension
- Birthday voucher
- Free fruit available every day in the office
- Christmas savings scheme

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