2nd Line Support Engineer

Faith Recruitment
09 Apr 2018
20 Apr 2018
Contract Type
Full Time
2nd Line Support Engineer
20-24K (dependent on experience)

My client is seeking an I.T. Support engineer looking to progress into a 2nd line support role. The I.T. Support Engineer would be responsible for their local surrey clients. The I.T. Support Engineer will:

Handle the Professional Services onsite work (new deployments and installations)
Respond to all incidents and problems escalated from the support desk
Provide 2nd line onsite support for multiple technologies, primarily: - Microsoft. Windows XP, Vista and 7 - Microsoft Windows Server 2000, 2003 and 2008 (and SBS derivatives) - Microsoft Exchange 2003, 2007 and 2010 - Administration of Active Directory - VMware vSphere - Citrix XenApp - Apple (Mac OS X) – Cisco (ASA, Catalyst and ISR)
Troubleshoot known and unknown issues related to the above technologies
Network troubleshoot - TCP/IP, DHCP, DNS
Carry out some minor cabling
Install wireless networking equipment
Manage incidents through to resolution and within the agreed SLA requirements
Monitor and regularly update the in-house ticking system
Assist with service improvement initiatives and taking a proactive approach to increasing productivity

The ideal candidate will:

Have a minimum of 2 years’ experience of working within a 1st line support role
Have strong technical skills with a good working knowledge of: Microsoft Windows Server, up to 2008 R2 server, Microsoft Exchange Server, up to 2010 server, Microsoft SQL Server, up to 2012 server & Active Directory/DNS/DHCP
Have Fantastic communication skills; both verbal and written
Be a car driver with their own transport
Have excellent troubleshooting skills
Have the ability to work within a high pressured environment
Be presentable and confident to work within a client facing role
Ideally have I.T. Qualifications such as A+.N+, MCSE and MCP

In return my client offers a fun working environment and an opportunity to take your next step up in your career

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