IT Support Administrator

The Recruitment Bar
13 Apr 2018
20 Apr 2018
Contract Type
Full Time
Role purpose:
The IT Support Services Group is the first point of contact between the end-users and the IT Department for hardware, software and all other workstation related issues. The Support Administrator is responsible for the administration and management of all end-user facing applications and systems, as well as serving as a supplemental resource for the Infrastructure Group.

Essential experience:

• Five or more years working in a Technical Services environment in a
corporate setting.

• Computer hardware and software troubleshooting knowledge and

• Technical and practical experience with tools utilized to troubleshoot
conventional software and hardware platforms.

Technical / Functional skills:

• Bachelor’s degree in Computer Science, Information Systems, or related
field, or equivalent IT service desk-related work experience.
• Diploma or equivalent. BA/BS in Computer Science preferred.
• Ability to work in a high-pressure environment to help provide
consistently high-quality service and support to end-users.
• Ability to cover specific service and support shifts, manage a large
number of end-user requests, and work within the scheduling
requirements of end-users to resolve issues.
• A focus on customer satisfaction, with excellent communications and
skills and experience working alongside other IT, business management,
and end-user personnel.
• Adherence to IT policies and procedures to ensure consistent quality of
• Ability to adapt to new and varied software applications, hardware
platforms and Operating Systems from an end-user support perspective.
• Ability to work well in a team atmosphere.
• Highly organized and effective in managing multiple tasks while
maintaining high levels of user satisfaction.
• Time management skills to ensure satisfaction with IT services
• In-depth technical knowledge of Microsoft Windows and Mac desktop
Operating Systems and end-user desktop and peripheral hardware
• Knowledge in supporting an end-user environment consisting of Active
Directory, Microsoft Exchange, and Microsoft Office preferred.
• Working knowledge of virtualized server VMWare and desktop
environments, storage technologies, replication, Veeam Software
backup/restore technologies, Citrix, Anti-Virus/Anti-Malware, and Google
G-Suite is helpful.

• Working knowledge of voice and data network technologies, including TCP/IP, wireless, PBX, VOIP, video conferencing, and RF is helpful.

• Knowledge of automated asset management, desktop imaging, remote
desktop takeover, and automated software installation technologies is

Key contacts:
• Global IT colleagues
• Service users throughout the entire organisation
• Third Party service provider

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