Motor Claims Handler, Chester - Competitive

DMD Recruitment LTD
31 Mar 2018
20 Apr 2018
Contract Type
Full Time
Our client are a leading incident management firm, they are seeking a motor claims handler to join their ever expanding team due to an increase in business. Could that be you? Find out below…

Full Time (Monday – Friday 09:00am – 17:30pm) Occasional weekend work required.

Key Responsibilities:-

- Work within and provide support to all areas within the Operations Department
- To manage workload effectively.
- To achieve and maintain company service standards.
- To achieve and maintain individual, team and departmental targets.
- Complete regular updates to clients regarding the progress of their claim
- Working within and achieve service level agreements for individual Departments and Business Referrers


- Thoroughly investigate each claim to ensure accuracy of information and verification of facts in order to establish liability
- Liaise with others within the claims team to discuss liability issues when required to process the claim effectively
- To liaise professionally with all relevant parties such as repairing garages and third party insurers, in order to progress the vehicle hire claim
- To produce accurate loss of use information as justification of vehicle hire periods that can be forwarded to the third party insurers
- Thoroughly investigate each claim to ensure accuracy of information and verification of facts in order to establish liability
- To gather and verify as correct, all documentation from the client/repairing garage/engineer and establish factual information regarding the client’s claim
- To liaise with claims/recoveries department to discuss liability issues when required
- Gather all relevant information in preparation to argue any disputes where necessary with third party insurers in order to complete successful and quick recovery of costs from the third party
- Produce ABI payment packs with accuracy and submit to the third party insurers for recovery.

What You Will Need:-

If you have the passion, drive and ambition to make a difference and have the following skills, experience and attributes this could be the role for you:

- A high level of organisation
- Excellent written and verbal communication skills
- Previous customer service experience
- Capable of gathering, organising and managing information
- Ability to multi-task & deal with several actions/ cases simultaneously
- Team working and working to tight deadlines
- Be eager to learn showing a positive, proactive, can do approach
- Must be a Driver or currently learning to drive
- An understanding of the RTA claims processes useful but not essential
- RTA/ABI knowledge useful but not essential
- Working within a Motor Claims /Credit Hire environment is desirable yet not essential

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