Tech Support Helpdesk Advisor/Field Engineer

Pier Recruitment
12 Apr 2018
19 Apr 2018
Contract Type
Full Time
Tech Support Helpdesk Advisor / Field Engineer
Location: Lancing
Salary: £16k-£25k Dependant of experience
Hours Mon-Fri 9am-5.30pm
To apply you must have a UK driving licence

I have great pleasure in supporting our client in the recruitment of a Tech Support Helpdesk Advisor which will also support the field based engineers on occasion but will mainly be based out of their offices in Lancing.


• Supporting business clients with the day to day running of their telecoms and IT systems
• Responding to faults and queries
• Logging and manging faults
• Remote system diagnosis
• Replacing and testing faulty equipment
• On occasion attend customer sites for maintenance and service calls
• On a rota system will man the out of hours fault line (there is extra pay involved when doing this)
• Complaint handling and expert customer service skills

The right candidate will have the following skills and experience

• Proven technical helpdesk experience
• Knowledge of IT networking or telecoms
• B2B engineering experience preferred but not essential
• Excellent communication skills
• Full UK driving licence

This is a great opportunity to join a friendly organisation that offers great training. For more information on this role please contact Sarah Nicholas on (Apply online only) or apply today!

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service

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