Italian Speaking Credit Controller - Brighton

Grafton Banks
29 Mar 2018
13 May 2018
Contract Type
Full Time

Grafton Banks Finance are supporting a large Brighton based company to bring on a temporary Italian speaking credit controller for a six month temporary position.

The role involves handling queries and chasing debt in Italian as well as completing bank reconciliation.

The role involves:

  • Contacting UK or Italian based customers to request customer statements
  • Identifying queries and opening dispute cases to start the query resolution process
  • Investigating and closing of open disputes/queries
  • Close collaboration with the Credit team, Pricing & Rebates teams, and Collections, Customer Service and Cash Application teams
  • Build trust and relationships with key stakeholders and internal/external customers
  • Reconcile customer accounts records to the customer statements
  • Create standard operating procedure documentation

Candidates must have/be:

  • Fluent in Italian and English
  • Excellent communicator with the ability to deliver information with clarity, and be persuasive whilst maintaining excellent customer relations
  • Positive and “can do” attitude of a team player
  • Effective time management skills
  • Ability to interpret data/spreadsheets
  • Working knowledge of Excel
  • Enthusiastic, resilient and able to manage pressured situations

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