Claims Handler

Recruiter
Manpower
Location
North Shields
Posted
29 Mar 2018
Closes
13 May 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Objectives

Settling claims as quickly and on the best terms possible by :-:

  • Negotiation of those claims through to closure to obtain optimum settlement in accordance with individual KPIs, IASA requirements and statutory limits.
  • Manages inbound and outbound telephone calls from policyholders and third party's to assist in swift closure of claims and to reduce any unnecessary costs of the claim
  • On receipt of a new Claim contact policyholders where necessary to obtain any further information to assist liability decision.
  • Pro-active 'capture' of claimants to provide hire / LOU / PI settlement where appropriate
  • Handles own portfolio of claims using 'chase'/diary system to ensure claims are closed at the earliest possible time and in cost effective way.
  • Effective use of outside agents where appropriate to assist in obtaining optimum settlement of claim.
  • Ensures that reserves and other recordable information on the claims system are accurate and up to date at all times in accordance with the IASA.
  • Recognise complaints in line our clients procedures

Critical Success Factors

  • Good communication skills both written and oral.
  • Ability to 'take ownership' of possible problem issues which may occur during the lifetime of a claim
  • Ability to prioritise so as to be able to work under pressure and with minimal supervision and referrals.
  • Good Knowledge of liability issues allowing decisions to be made which are accurate and sustainable.
  • Conversant with CPR / MOJ Portal and how the rules impact on the claims handling process
  • Conversant with the RTA in particular sections 140/155 and how these apply to the claims process.
  • Good knowledge of all our clients's policy documents (and any differences between the various classes of business) and the Company's strategy and procedures relating to them.
  • Thoroughly conversant with the company's procedures in particular to their reserving and closure policy as per the IASA
  • Ability to deal with personal Injury claims (including accurate valuation) through to a satisfactory conclusion with minimal supervision.
  • Uses experience and all available tools to spot potentially fraudulent claims. Plan and undertake all necessary investigations, with limited supervision, to try to defeat the claims pre- litigation. Demonstrates decision making skills to determine which claims are worthy of contesting. Must be able to deal competently and confidently with litigated claims, making important decisions, when required.
  • Good all-round knowledge of the litigation process including an appreciation of procedures (timescales, allocation etc.), related costs-issues and implications.
  • Conversant and up to date with Credit Hire and the ABI GTA and our clients's procedures and approach to those claims.
  • Pro-active approach to 'capture' third parties by phone or letter
  • Early notification to CRU of all personal Injury claims and confirming settlement

Internal Effectiveness

  • Ability to use own initiative with minimal referrals
  • Willing to share workload of other team members when required
  • Flexible approach to tasks required when under pressure i.e. staff holidays/absence
  • On approaching any extended leave, every effort to be made to clear outstanding work

Minimum Behavioural Requirements

Effective Communication

  • Checks for understanding
  • Communicates clearly and concisely , both verbally and in writing

Customer Focus

  • Is proactive, and shows a 'can do' attitude
  • Is focussed on customers (internal and external) - shows this in words and actions

Teamwork

  • Considers other points of view
  • Encourages others to reach their goals as well as their own
  • Values input and assistance from others and gives proper credit for help received
  • Is supportive and generous in sharing knowledge
  • Works for the good of the team and acts upon work requests from more senior staff
  • Is aware of the impact of her/his actions on others

Personal Effectiveness

  • Raises important issues effectively but also provide suggestions/ recommendations for way forward
  • Performs calmly and effectively under pressure
  • Treats all people respectfully and courteously
  • Deals with disagreements to achieve a positive outcome for all parties
  • Takes responsibility for actions and decision and admits mistakes
  • Inspires trust, and acts with integrity and honesty
  • Displays positive behaviour and reacts in a consistent manner
  • Follows through and delivers on promises
  • Reacts well to constructive as well as positive feedback, and will modify own behaviour as a result in a positive way
  • Keeps emotions in check without disrupting others
  • Considerate of colleagues' time and commitments (eg arrives for meetings prepared and on time)
  • Make effective decisions commensurate with knowledge and experience
  • Continually strives for self-development as part of a personal development plan

This job was originally posted as www.totaljobs.com/job/80713092

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