Product Support Engineer - West London - Up to 35,000 Bens

Real Time Recruitment Solutions
London (Greater)
29 Mar 2018
13 May 2018
Contract Type
Full Time
Product Support Engineer - West London - Up to £35,000 + Flexible Working + Many Other Benefits...

An organisation who provide developing countries all around the world with energy and who aspire to make a change to the world both from a humanitarian perspective but also technically...

With constant progression and evolution of the business comes the need to further expand in all areas but specifically this company are looking for a talented Product Support Engineer.

Role Responsibilities:
  • Dealing with a range of customers around the world to help them resolve day-to-day technical issues.
  • Developing processes, tools and documentation to improve the customer experience.
  • Troubleshooting issues and working with both the Engineering Teams in London and Rwanda and the manufacturing team in Asia to resolve these.
  • Identifying emerging trends of technical issues and managing the mitigation of these.

Key requirements and skills:
  • Understanding of electronic products and ability to troubleshoot issues.
  • Technical communication skills.
  • Ability to write Python scripts for automating common support requests or processes.
  • Exposure to working with battery and solar power systems.
  • Willingness to travel to East Africa periodically, as well as new markets elsewhere in the world as we enter them.

Desirable Skills:
  • Basic electronics design understanding
  • C/C++ skills/knowledge
  • Fluency in French would be a big plus
This is an opportunity to join a company who're ever evolving and making positive strides in developing countries for the good of both technology and people...

If you would like to be a part of this exciting company who have limitless potential in terms of career progressing please send your CV to along with your salary expectations and a brief synopsis of your current work situation.

Urgent role - please apply now!

Please note that no terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
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