HR Services and Solutions
04 Apr 2018
13 May 2018
Contract Type
Full Time

My client is a leading supplier of IT services and networks. The company provides managed network connections and IT infrastructure to small and medium enterprises throughout the UK. Formed in 1991, it has grown successfully because of its ability help organisations overcome business challenges with innovative use of technology.

Duties & Responsibilities:

We're looking for someone to lead our engineering team, providing first line support to one of our clients. As a team leader your responsibilities will include the day to day management of the team ensuring that IT support cases are handled effectively. You will be the primary on site contact for the client, so excellent communication skills are essential. Support also includes network fault diagnostics and resolution; reporting faults to our second line support; and keeping the client updated during the process.

  • Provide first line support to our client via for the range of services and products that Abtec provides. This includes:
  • General IT support
  • Wireless networking
  • First line networking infrastructure issues
  • Basic system support including Microsoft Office applications
  • Managing the IT support cases queue, ensuing that cases are closed to our client’s service level agreements
  • Provide regular service reports to our client
  • Encouraging team members to perform to the best of their abilities
The successful candidate will have an interest in IT and networking and will be familiar with concepts of LANs, WANs, and wireless. Previous team leadership experience would be advantageous.

Person Specification:

An enthusiastic individual with interest in networking and Internet technologies and protocols. Someone with good communication skills, able to work as part of a team as well as managing their own work load and time management. Keen to learn and develop - through on the job training, formal training and personal study.

For an informal conversation, please contact our retained consultant Nirm Bassi on 07552029390.

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