3rd Line Infrastructure Engineer

Recruiter
Charles Tyrwhitt Shirts
Location
London (Greater)
Posted
04 Apr 2018
Closes
18 Apr 2018
Contract Type
Permanent
Hours
Full Time
3rd Line Infrastructure Engineer

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This role exists to manage and administer the IT Infrastructure across all CT locations supporting projects and BAU This position provides 3rd Line IT support to the business in all aspects of IT. It will suit an enthusiastic and dynamic personality who has a strong technical background. You will work closely with the Service Delivery team and end users to ensure 3rd line resolutions are achieved whenever possible. You will be very hands on in terms of providing technical infrastructure support; you will build desktops/laptops/servers. You will support with Citrix and Windows TS environment issues and you will ensure infrastructure integrity is maintained and improved. You will also assist with solutions architectural projects not limited to design, proof of concept testing and document to support transition into support. You will be called upon to mentor service desk individuals in their career development. You may be requested to work “out of hours” occasionally as the business requires, this time will be available to take back in lieu.

Charles Tyrwhitt (pronounced “Tirrit” by the way) is a leading British menswear brand and multi-channel retailer. We’re growing rapidly both in the UK and internationally; increasing sales year on year and setting and achieving ambitious targets. To sustain this growth and ever improve our outstanding service, we are looking for a technical 3rdLine Infrastructure Engineer to be based at our stylish London Bridge head office.

The Role

This role exists to manage and administer the IT Infrastructure across all CT locations supporting projects and BAU This position provides 3rd Line IT support to the business in all aspects of IT. It will suit an enthusiastic and dynamic personality who has a strong technical background.

You will work closely with the Service Delivery team and end users to ensure 3rd line resolutions are achieved whenever possible. You will be very hands on in terms of providing technical infrastructure support; you will build desktops/laptops/servers. You will support with Citrix and Windows TS environment issues and you will ensure infrastructure integrity is maintained and improved.

You will also assist with solutions architectural projects not limited to design, proof of concept testing and document to support transition into support. You will be called upon to mentor service desk individuals in their career development. You may be requested to work “out of hours” occasionally as the business requires, this time will be available to take back in lieu.

To be considered for this position you will have technical skills in the following:

Preferably MCSE 2008+Microsoft Active Directory 2008 R2/2012Microsoft Exchange 2010Scripting – Powershell and basic VBSMicrosoft SQL 2008/2012 - AdministrationVMWare VCP ideally, ESX 5x/6xVeeam ver 8x/9xCitrix Xen App 6.5/7.x, CCA ideallyStorage experience, iSCSI/Fibre, HP MSA (EMC nice to have)Cisco CCNP Routing and SwitchingLinux – basic ability to perform admin functionsOffice 365 experience preferableSCCM experience preferableAdditionally you will be:

Enthusiastic, dynamic and keen to learnExperience of a busy customer service environmentAt least 3 years’ experience in a 3rd line support/infrastructure role supporting multi-site environmentsRetail and online exposure / multi-siteAbility to multi-task whilst under pressureGood communication skillsNatural problem solver with excellent analytical abilitiesWho we are

We specialise in men’s formal shirts, suiting, shoes, casual clothing and accessories. Charles Tyrwhitt was founded in 1986 by Nicholas Charles Tyrwhitt Wheeler from his student digs at the University of Bristol. Nick felt he could make a better shirt at better value than anyone else on the market and this is still our goal today.

Charles Tyrwhitt’s, spiritual home and British flagship store is located on London’s Jermyn Street, synonymous with producing the world’s finest shirts for over 300 years. At last count we have 29 stores worldwide, including in New York, Paris, Washington DC and Chicago.

As a multi-channel retailer we service our customers in-store, online and by mail order. We operate principally in the UK, Germany, USA and Australia, with customers in over 100 countries around the globe.

We are bringing Jermyn Street style to the world, “making it easy for men to dress well!”


This job was originally posted as www.totaljobs.com/job/80716270

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