Property Claims Adviser

29 Mar 2018
13 May 2018
Contract Type
Full Time

Our client is a market leading Claims Management company who are experiencing a period of substantial growth, and they have exciting plans for the future. They have opportunities for individuals with excellent customer service skills to join their talented team


Handle departmental claims and perform additional tasks as may be required. Working hours Monday - Friday

Key Responsibilities:

·To provide telephone claims advice and assistance in a professional manner

·Follow standard claims procedure to determine the validity of claims

·Communicating professionally with a variety of people including customers, insurers, suppliers and field advisors

·Ensure compliance with contractual and regulatory requirements

·Answer telephone line promptly and courteously

·Responsible for the efficient handling of insurance claims and related product claims following standard procedures

·Ensure the accuracy of information recorded in the database

·Achieve service standards, company and contractual requirements

·Compose proficient letters

·Subscribe and maintain a happy team working environment

·Provide high quality and professional assistance when dealing with telephone calls and correspondence

·Report any complaints received to a department supervisor

·General office duties as and when required

·Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required



·Communication skills (written and verbal)

·Understanding and reassuring telephone manner

·Professional attitude and appearance

·Computer literate and strong keyboard skills

·Proactive attitude


Qualification Requirements:

·5 GCSEs Grade C or above (including Maths and English);

·Relevant experience / knowledge of property claims

This is a fantastic opportunity to join a market leading organisation who provide a positive working environment and support career progression and development.

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