1st Line IT Service Desk Engineer - Manchester £21K

Recruiter
Adria Solutions
Location
Manchester
Posted
12 Apr 2018
Closes
13 May 2018
Contract Type
Permanent
Hours
Full Time
1st Line IT Service Desk Engineer - Manchester £21K

Our client based near Manchester is currently looking for an experienced 1st Line IT Service Desk Engineer. You will be working for a rapidly growing business based in south Manchester.

You will be responsible for providing a high level of service, to support and maintain the existing infrastructure as well as identifying and implementing new ideas.
Looking for an experienced professional who is customer focused, with a proven track record of service delivery as well as being an enthusiastic, self-motivated team player with the ability of working within a demanding environment and be able to demonstrate a logical approach to problem solving.

Roles and Responsibilities:
* Provide 1st line technical support within the IT Service Desk
* Working closely with both 2nd line to ensure the issue is resolved or assigned to the correct level
* Supporting windows 10 desktop environment
* Undertaking small- to medium-sized IT projects
* Log all calls on the call logging system.
* Day to day management of the backup system.
* Working on own initiative to diagnose and resolving technical issues
* Understanding of Networking and TCP/IP Protocols;
* Proven experience using and troubleshooting Office 2016 / Office 365 within a network environment (permissions, calendar sharing, delegation)
* Experience of administering Office365 including, SharePoint Online (permissions, workflows, migration)

To be considered for this role you will possess the following experience;

Highly Desirable
* O365 Administration
* Exchange Server 2016 / Office 365 Exchange Administration
* Working with System Center Configuration Manager 2016
* Networking
* Active Directory Administration
* Cisco telephony administration and support
* Working to ITIL best practises

Desirable
* Microsoft System Centre Configuration Manager 2012
* Email Filtering & Antivirus
* Zeacom Call Centre
* Documentation

1st Line IT Service Desk Engineer - Manchester £21K

If you are interested in this position, please send your CV to or call 01625 874399 for more information.

1st Line IT Service Desk Engineer - Manchester £21K

This job was originally posted as www.totaljobs.com/job/80666973

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