Care Quality & Compliance Lead

Home Instead Senior Care
29 Mar 2018
18 Apr 2018
Contract Type
Full Time
We are looking for a motivated Care Quality and Compliance (CQC) Lead with experience of care planning to join our team in Norwich.

As our Care Quality and Compliance (CQC) Lead, you will be responsible for ensuring the delivery of outstanding quality care to our clients.

In this customer focused role, you will regularly meet with existing clients to develop their care packages and ensure they are delighted with the service that they receive.

You will be involved in the conversion of new client enquiries, care planning and conducting risk assessments ensuring compliance with relevant legal and regulatory requirements. You will work closely with colleagues to ensure an outstanding service is delivered to clients and staff.

To be successful, you will have experience within the care sector with knowledge of care planning and risk assessments. You’ll have excellent customer service and influencing skills as well as the ability to build good working relationships.

With strong organization, planning & problem-solving skills, you will be able to work well and accurately under pressure. You will be flexible to meet the demands of the business including participating in an on-call rota and are able to travel to/from/between the appointments with clients efficiently and reliably.

Our office has been established for over 8 years, has an excellent reputation amongst the local community and has won many awards including a Top 10 in 2017 for outstanding client feedback.

This role will play a part in taking our office from a “Good” to “Outstanding” CQC standard, while continuing to grow the business. If you have the drive and motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighborhoods in which we work. This role is subject to DBS enhanced disclosure.

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