Technical Support Analyst Apprentice

Newbury, Berkshire
£169.88 per week
28 Feb 2014
31 Mar 2014
Contract Type
Full Time

Company Profile This company was established in 2000, and is now the UK’s leading graduate, entry-level and volume outsource recruitment specialist. We manage recruitment campaigns for an international, cross-sector client portfolio, including some of the world’s best-known employers.


Our success is down to immersing ourselves in our client organisations, and aligning our and to their hiring needs, talent management strategies and budgets. A campaign hiring 5 future leaders is just as important as a campaign hiring 500 graduates or apprentices; we give each campaign total commitment.


We believe that by providing the best possible recruitment candidate experience, organisations can succeed in the war for talent. And we believe that by working in true, peer-to-peer partnership with our clients, all parties build a stronger, more successful relationship. Finally, we actively promote a respectful, collaborative working environment, we embrace diversity and we do business ethically. It’s the only way we know.



Job Specification We have an exciting opportunity for a determined and passionate individual to join our technical team to assist with the support and maintenance of customers systems. You will have to opportunity to get involved with all different sections of the IT business and will have the opportunity to progress into Software Development / Business Analyst or Team Lead roles in the future. As one of the leading Graduate recruitment companies in the world we have a vast experience of assessing people’s potential, rather than just looking at experience and we are utilising this to fill these roles. We are looking for someone with the right positive attitude, a can-do approach and a willingness to listen and learn, unlock the potential within you and apply now!


Configuring ATS Application process including registration, application forms including their work flows and correspondence templates for some of the biggest names in business Configuring Events including telephone interviews, screening and the facilitation of assessment centres through each stage of the process. Dealing with User Acceptance Testing queries and bugs by investigating from the client and user sides of the system. Completing admin tasks including approving users on behalf of clients. Responding to candidate and user email queries. Setting up users on local devices (shared printers, etc) Completing microsite updates. Creation of simple C# “plug-ins” for our ATS Creation of new systems (via a defined process) for new customers Smoke testing systems before and after releases. Assisting with Triaging issues and assigning to teams to resolve General User Support Skills required :


5 GCSE’s or equivalent Demonstrable interest / passion in IT Systems or Software Development Passion for customer focus, wanting to get it right first time, every time Good Telephone manner Professional outlook Qualifications required:


England - You must have 7 GSCE’s (C and above) – Maths and English is a must.


Training to be provided:


England - Software & Web Development Level 3 Apprenticeships - | City & Guilds Certificate in IT Systems and Principles | C&G Level 3 Diploma in IT Professional Competence. Either: | MTA in Software Development Fundamentals. Or: | OCA Java SE7 Programmer


Apprenticeship duration:


12-14 months


Working week:


37.5 hours (Monday – Friday, 9 – 5:30)


About QA apprenticeships:


QA Apprenticeships is an award-winning provider of IT apprenticeships. Our programme won Apprenticeship Programme of the Year 2012 & 2013, and Microsoft UK Partner of the Year 2013 Special Commendation. 94% of QA Apprentices secure permanent employment after finishing their IT apprenticeship.


Future prospects:


94% of QA Apprentices secure permanent employment after finishing their IT apprenticeship. Additionally may be opportunities to undertake further learning such as Higher apprenticeships.


Apply now for an IT apprenticeship with QA and begin your IT career with great prospects today.


For more information about QA Apprenticeships, please visit us on our website: date:


March 31


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