Service Delivery Manager
Our client has a permanent vacancy for a Service Delivery Manager. You will own and operationally manage data services including the development, implementation and maintenance of current and new industry initiatives, management of external suppliers, and team management to achieve both operational and strategic goals.You will do this by:
·Providing operational/technical advice where appropriate and ensuring high levels of customer service, database integrity levels and operational efficiencies are achieved
·Representing the business at industry meetings and elsewhere
·Establishing effective relationships (both internal and external) to secure necessary guidance and support for the creation and implementation of appropriate governance processes
·Being a senior level escalation point for stakeholders or internal colleagues
·Reviewing of processes with recommendations for technical, process or service enhancements
·Measurement and reporting performance to management and the industry
The successful candidate will already hold a level 6 qualification on the Qualification Credit Framework (QCF). This equates to a degree with honours.You should also have:
·Proven operational management experience including business development
·Experience of working in an external facing customer service environment
·Ability to demonstrate excellent leadership and influencing skills
·Significant technical knowledge of insurance industry business models, products and appropriate practices and procedures
·Knowledge of insurance industry stakeholder data flows and the dependencies within the various stakeholder models.
Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.
This job was originally posted as www.totaljobs.com/job/80666566