Claims Assistant

Pearson Whiffin Recruitment Ltd
West Malling
29 Mar 2018
13 May 2018
Contract Type
Full Time

An exciting new role has become available for a Claims Assistant to join a successful client based in West Malling.

Key responsibilities:

  • Uploading claims correspondence and claim forms received onto the claims system
  • Outbound calling for information to support claims, and returning policyholders calls where necessary
  • Responding to customers' call requests for claim forms or enquiries into the progress of their claims, and their general enquiries.
  • Chasing documentation from customers, veterinary practices and third parties.
  • Keeping the customer informed of progress at all times both verbally and in writing via email, SMS or letter
  • Taking inbound calls from customers, veterinary practices and third parties
  • Assisting policyholders' with general queries over the telephone
  • Taking new claim form request calls
  • Taking inbound sales quote calls
  • Processing continuation claim assessments
  • Identifying potentially fraudulent claims and following the agreed processes for referral
  • Ensuring system records are kept up to date and that claim activity is recorded accurately via system notes
  • Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
  • Adhering to legal requirements, industry regulations and quality standards set by the company.


  • Basic Insurance Claims knowledge essential
  • Office/Call centre environment exposure is essential
  • Excellent administration skills
  • Excellent verbal and written communication skills
  • Strong call handling skills
  • Able to prioritise workloads and meet deadlines
  • First class interpersonal skills, able to communicate with a wide range of people
  • Trustworthy and reliable
  • Organised and methodical
  • High attention to detail
  • Computer literate

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