Claims Assistant

Recruiter
Pearson Whiffin Recruitment Ltd
Location
West Malling
Posted
29 Mar 2018
Closes
13 May 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

An exciting new role has become available for a Claims Assistant to join a successful client based in West Malling.

Key responsibilities:

  • Uploading claims correspondence and claim forms received onto the claims system
  • Outbound calling for information to support claims, and returning policyholders calls where necessary
  • Responding to customers' call requests for claim forms or enquiries into the progress of their claims, and their general enquiries.
  • Chasing documentation from customers, veterinary practices and third parties.
  • Keeping the customer informed of progress at all times both verbally and in writing via email, SMS or letter
  • Taking inbound calls from customers, veterinary practices and third parties
  • Assisting policyholders' with general queries over the telephone
  • Taking new claim form request calls
  • Taking inbound sales quote calls
  • Processing continuation claim assessments
  • Identifying potentially fraudulent claims and following the agreed processes for referral
  • Ensuring system records are kept up to date and that claim activity is recorded accurately via system notes
  • Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
  • Adhering to legal requirements, industry regulations and quality standards set by the company.

Requirements:

  • Basic Insurance Claims knowledge essential
  • Office/Call centre environment exposure is essential
  • Excellent administration skills
  • Excellent verbal and written communication skills
  • Strong call handling skills
  • Able to prioritise workloads and meet deadlines
  • First class interpersonal skills, able to communicate with a wide range of people
  • Trustworthy and reliable
  • Organised and methodical
  • High attention to detail
  • Computer literate

This job was originally posted as www.totaljobs.com/job/80663816

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