Product Manager

Wave Advertising Ltd CVM people
London (Greater)
29 Mar 2018
16 May 2018
Contract Type
Full Time

Role Name: Product Manager
Location: Central London
Salary: £60,000


Among a team managing the propositions to the vast customer base, selectively, from their already successful product-lines; analysing performance, making recommendations to improve products/propositions/customer journey further, mentoring one other. This successful person will have experience in a membership renewals business, with a large customer base, that is subject to stringent regulations.

  • Ensuring the products deliver a great Customer Experience, working with the Operations Team and third parties to identify and recommend improvements
  • Ensuring products meets all regulatory requirements, continually reviewing and identifying opportunities for future improvements
  • Managing the Commercial performance of the products, analysing trends and identifying commercial opportunities
  • Managing all third party relationships involved in the delivery of the products and propositions
  • Seeing that Treating Customers Fairly is embedded in the culture delivering company values.
  • Providing clear direction, and communicating effectively with the product development team
  • Mentoring and helping others develop
  • Addressing under-performance, by acting quickly
Skills and experience required:
  • Experience of Product Management within an FCA regulated business
  • Experience of driving Customer Experience improvements, including customer journey mapping
  • Strong commercial and broad understanding of all the levers that impact revenue and profits, underpinned by solid analytical skills
  • Experience of loyalty propositions
  • Experience of procurement, supplier management and budget control
  • Able to demonstrate sound consumer-led thinking, and an ability to seek out relevant pieces of understanding and insight
  • Able to think strategically,and communicate those strategies simply to a wider audience
  • Organised and deadline driven
If you could see yourself in this role, get in touch now on: ************ Or ************************
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