Senior Tenancy Coach

Retinue Solutions
29 Mar 2018
13 May 2018
Contract Type
Full Time
Senior Tenancy Coach
£29,520 - £32,800
Location: Bexley, Maidstone, Norwich
Permanent: 36.25 hours per week

We have a fantastic opportunity for a Senior Tenancy Coach to join our Tenancy Sustainment Department. Orbit is looking to embed a new coaching delivery model to support customers to sustain tenancies and live happy lives. This Senior Tenancy Coach role will be critical to support the new delivery model.

The Senior coach will be responsible for five direct reports as well as carrying a small caseload. The successful candidate will lead on the ongoing development of the coaching model.

We are looking to coach our customers to ensure that they are comfortable in their tenancy whether this means supporting them on rent payment, benefits or supporting vulnerable individuals. You will develop and deliver a successful service to ensure customers receive the right support at the right time.

This role will require you to travel across Orbit regions in the East and South, as well as occasional journeys to the Midlands. On that basis the post holder can be based from any of Orbits East and South offices in Bexley, Maidstone or Norwich.

Full details are available in the Role Profile (located at the bottom of the advert).
About You

This a key role so it is essential that you have experience of staff management with the ability to coach, motivate staff and get the best out of your team.

We are looking for someone who has worked in housing tenancy and possesses a strong knowledge of welfare benefits regulations. Ideally you will have experience of working with vulnerable individuals.

As a coaching role we are looking for individuals who hold a coaching qualification or accreditation (or willing to work towards one).

Please see the attached requirements in the Role Profile for further information.

About Us

As one of the country's largest housing associations, Orbit owns and manages 40,000 homes and is committed to its purpose of Building Communities. Orbit is an ambitious, dynamic organisation with national reach and influence. We are passionate about making a real difference to our communities, ensuring our customers are proud of where they live. We are a long-term sustainable business and make profit for a purpose in order to re-invest in our services and to build much needed new homes.

How to Apply

To apply for this role please submit your CV and a Supporting Statement that demonstrates how you meet the key criteria we need. If you wish to discuss the role further then please contact Tom Bullock at Retinue Solutions ************* *********************************

Closing Date for Applications - 15 April 2018

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy.
This job was originally posted as

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