Service Delivery Manager

Protec Technical Ltd
29 Mar 2018
13 May 2018
Contract Type
Full Time

Service Delivery Manager


Six Months

£Market rates

DV Cleared

The Service Delivery Manager will be responsible for solving problems which are extremely complex in nature and involve the evaluation of numerous factors which can be internal and external to the service. The resolutions of problems within this domain will involve the application of ITIL processes or methodologies especially Root Cause Analysis.

The candidate will have to apply a high level of core expertise and competencies across large segments of the project or across major program sub-components. It is the responsibility of this role to identify solutions for failing areas of the network ops service and across the Clients Service Management functions.


  • Previous experience of managing a Network Service.
  • Experience of managing performance and KPIs and SLAs.
  • Experience of producing performance management statistics to identify trends of activity and strategic planning of continuous improvements.
  • Ideally an in-depth knowledge of the MoD culture, environment, political pressure and operating practices.
  • In depth knowledge of delivering operational networks
  • Able to work across different business sectors
  • Fully aware of above secret security practices


  • At least 3 years’ Service Management Experience.
  • Familiarity with ITIL service frameworks, Root Cause analysis techniques and a recognised Project Management discipline

Other key skills/product knowledge:

  • The candidate must have:-
  • Excellent interpersonal skills.
  • Advanced management skills to ensure deliverables are met.
  • Excellent communication, influencing, negotiating and planning skills.
  • Process orientated to ensure efficiencies are gained and best practice is achieved.
  • Customer focused.
  • Performance focused.

For more information please contact John Paul at Protec Technical Ltd.

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