Our client is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. A subsidiary of one of the world’s leading media companies and providers of automotive services, they handle nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, they provide a national physical and on-line auction network, comprising 18 centres.
They also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full defleet management and outsourced end-of-contract administration. In addition, they are the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups.
About the Role
They are now looking to appoint a Payments Assistant to support the smooth and accurate running of the Payments office, processing payments from buyers and out to vendors in an accurate and timely manner whilst providing customer service excellence at all times.
You will be responsible for dealing with customer enquiries, both face to face and telephone, in line with their customer services excellence standards, escalating issues, concerns or queries as appropriate, checking of company bank accounts for payments received by telegraphic transfer and ensuring the auction system is kept up to date with timely and accurate information.
Ensuring after sales invoicing is completed, sundry invoices are raised and all information is accurate and correct, distributing invoices and taking payment as appropriate, adding delivery requests to invoices, preparing all paperwork, and releasing deliveries to transport when paid and taking ownership of closing cheques for account customers for purchases made during and post-sale.
They are looking for someone who has strong experience of customer service and administration, the ability to work within rigid regulations and procedures and who has a keen eye for detail.
You should have excellent interpersonal and communication skills both verbal and written, strong time management and organisational skills with the ability to work to tight deadlines and ability to work in line with KPI’s and SLA’s.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.
This job was originally posted as www.jobsite.co.uk/job/960425991